Orders
Send your request through the site, by email or by phone. We reply with a written menu and a price.
The order is confirmed when you accept that quote in writing.
Order at least 10 hours before departure where possible — last-minute orders handled.
Changes after confirmation are made when the kitchen and the slot allow. Any extra cost is agreed with you first.
Prices and payment
The price is the one in the accepted quote, in the currency it states.
Crew meals are available on request and are priced in the quote like every other item.
Payment terms are those stated in the quote.
Delivery and handover
We deliver to the FBO, the handling agent or plane-side, on the slot in the quote. The order sheet travels with the first box; the handover is counted against it.
After handover, the food is in your care. Keep cold items cold, follow the reheating notes on each lid, and serve within the time on the label.
Diets and allergens
Tell us every restriction when you order. We cook and label against what you tell us. If we cannot rule out cross-contact for a dish, we say so before you confirm.
Cancellation
Cancellation conditions are those stated in the quote. Tell us as early as you can.